Cancellation & Refund Policy:

All services such as Airline seats / Hotel accommodation / ground transportation etc for group tours are pre blocked well in advance. We are liable to pay to all our suppliers / vendors and bear the overhead costs involved in rendering services to you. If You or any member of your group elect to cancel your booking for any reason, You must intimate the Company in writing on working days within office time. If the Booking Form has been signed / accepted by OTP by one or more persons for themselves and for others mentioned in the form, communication signed by such signatories would be treated as valid communication for cancellation for all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at your booking office on working days within office time. Cancellations are subject to fees and/or forfeiture which vary by your date of booking, your date of cancellation, and by package. You shall be bound by the cancellation charges which shall apply when the cancellation happens on your own accord or due to any circumstances. If circumstances make you cancel the Tour, the cancellation must be intimated to us in writing.

Booking amount will be applicable for cancellations of files on undecided departure date. The cancellation term shall be applicable for passengers traveling to AUSTRALIA/NEW ZEALAND, ASIA, AFRICA, AMERICA & EUROPE. In the event, you have opted for the Trip Protection Plan, your Cancellation Charges shall be calculated and determined by the Company in accordance with the Trip Protection Plan. The Terms & Conditions of the Trip Protection Plan will apply.

The Company reserves the right to cancel or reschedule any Tour prior to the departure, due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. In such an event, we will offer alternate dates of travel or fully refund forthwith in Indian Rupees currency only the amount paid by the Client, but no compensation shall be payable by the Company. The Company shall not be responsible and/or liable for any incidental expenses or consequential losses that You incur as a result of a cancelled booking, including but not limited to loss of earnings, loss of enjoyment, or the cost of any connecting flights, accommodations, airport transportation, visas, document fees, vaccinations, or other services you may purchase that are dependent upon the operation of your trip. In addition to the cancellation fee, any non-refundable deposits or fees paid to third-party suppliers shall also be borne by the client.

In case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. The Company shall not be responsible and/or liable for any additional cost or any fees relating to the issuance and/or cancellation of air tickets or other arrangements not done through the Company. The Company reserves the right to forfeit the booking deposit in case of any cancellations. Passengers whose visas are not granted by the consulates must intimate us in advance i.e. before the date of commencement/departure of the tour and the Cancellation charges in such a situation will be calculated as per the cancellation policy, basis the date of receipt of written communication from the Passenger intimating us about the rejection of the visa, which shall be the determining factor to apply the relevant.

Cancellation charges slab pertaining to number of days prior to departure and accordingly Cancellation Charges shall be determined and levied.

It is clarified that all the Cancellations are non-transferable and cannot be applied towards future bookings or tours.

The Company reserves the right to modify the cancellation policy at any time, with or without prior notice, at its sole discretion.

CANCELLATION AS PER NUMBER OF DAYS PRIOR TO DEPARTURE

Standard For All	0 to 7 Days	8 to 21 Days	22 to 45 Days	46 Days and Above
Normal Cancellation Charges	100% of the tour cost	90% of the tour cost	50% of the tour cost	30% of the tour cost

Note: The above mentioned cancellation policy is applicable on total tour cost

Specific for Chardham Packages

If the Yatra remains incomplete due to weather conditions or reasons beyond our control, we will initiate a refund after deducting the cost of services already utilized.

CANCELLATION AS PER NUMBER OF DAYS PRIOR TO DEPARTURE: NORMAL AND SYBA
Char Dham with Helicopter Package India	0 to 30 Days	31 to 45 Days	46 Days and Above
Normal Cancellation Charges	100% of the tour cost	50% of the tour cost	30% of the tour cost

RESCHEDULE / DATE CHANGE FOR A TOUR

In the event a Client wishes to change the date of travel or transfer from one tour to another, prior to the departure of the originally booked tour then the originally booked tour shall be treated as cancelled by the Client, thereby attracting the cancellation charges as stated herein which shall be borne by the Client solely. Upon payment of the cancellation charges, the client shall have the option to make a fresh booking for another tour, subject to availability and any applicable terms and conditions. The Company reserves the right to adjust the cancellation charges based on the proximity of the requested change to the departure date and any additional costs incurred as a result of the change. Any changes or transfers requested by the client are subject to approval by the Company, and availability cannot be guaranteed. The Company shall not be liable for any losses or expenses incurred by the Client as a result of changes or cancellations made by the Client. The Client acknowledges that failure to adhere to these conditions may result in forfeiture of any payments made for the originally booked tour.

REFUNDS

Refunds (If any) for amendments and/or cancellations shall be paid directly to you for bookings made directly with the Company's office. For bookings routed through the Travel Agent, the refunds shall be routed through them. It would take at least 30 business days to process the refunds. There is no refunds payable for any unutilized or partially utilized services (e.g. Airline tickets, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) The refund for the foreign exchange component of the tour will be refunded in INR only and will be at the prevailing day's rate of exchanges of the Company as per Reserve Bank of India Rules & Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

Third Party refund i.e. airlines, cruise, overseas suppliers could take between 30 to 90 business days, provided relevant supporting documents are provided to the Company. If a tour is cancelled by the Company, then all monies will be refunded after taking into consideration the actual expenses incurred for Visas, etc.

There is no Refund for any unutilized services. The booking amount is non-refundable in nature. Full payment must be made in accordance with procedure stated above. In case of non-compliance thereto by the Client, the Company reserves a right to cancel the tour/booking of the Client and the booking amount shall stand forfeited in favour of the Company and in case of the shortfall the Company reserves its rights to recover further monies as cancellation charges from the client.

DEVIATIONS

Any request for deviation by the client which may be in the form of an additional service(s) or reduced service(s), from that which is being offered in the pre-booked tour, shall be communicated by the client to the Company in writing. The Company shall register the request for deviation subject to receipt of advance caution money for services under deviation. However, registering a deviation request and receiving advance caution money towards the same shall not guarantee the acceptance of deviation request by the Company. The Company shall subject to the availability of the services, as per the deviation request of the client, accept or reject deviation. If the Company accepts deviation then it shall confirm the deviation date and collect the balance monies if any, along with the applicable taxes upon the confirmation of the deviation. The Company does not assure, guarantee or warrant that the deviation request of the client shall always be accepted and disclaims all liability and/or responsibility arising thereto.